ClientFirst Product Support
The ClientFirst Product Support Program includes Telephone Support Services covering the day-to-day issues associated with the use of Ensemble and MAS 90 modules. A one-year subscription is included with all new installations and becomes effective on the date that your software is installed.
ClientFirst Product Support is provided to individuals who have completed minimum training requirements on the module in question. Training of new personnel or of existing personnel in the use of additional modules can be obtained from our Professional Services Group at our published rates.
Qualified ClientFirst subscribers receive unlimited access to our Product Support Group via telephone, voice mail, fax and e-mail. Product Support is staffed between the hours of 7:30am and 4:30pm PST, Monday through Friday, and may be contacted using any of the following methods:
Product Support Voice Mail: (503) 632-1820 x1822
Product Support Fax Number: (503) 632-1839
Product Support Email: email@example.com
In general Product Support is provided on a call-back basis. When contacting our Product Support Group please provide a detailed message that includes your name, your company name, telephone number, and a complete description of your question or issue. Requests are entered in to our CRM System Queue for routing and are processed based on their severity and the order in which they are received.